Return and Complaint Policy

Returns 
We strive to provide high-quality hair extensions and accessories. However, due to the nature of keratin bond hair extensions, we do not offer refunds. Clients must carefully consider their choices before proceeding with the procedure.

To ensure full satisfaction, we provide a consultation before the procedure. During this consultation, clients determine the required volume and quantity of hair extensions and give their full consent to the procedure.

Once the procedure is completed:

• We do not refund the cost of the hair, as it has already been used and applied to the client’s hair.
• We do not refund the cost of the service performed, as the work has been completed by our specialists.

Clients are encouraged to communicate any concerns during the consultation to ensure they make the right decision before proceeding.

Complaints

 We are committed to ensuring customer satisfaction. If you experience any issues with your order, please follow these steps:

• Submit your complaint within 7 days of receiving your order.
• Provide a detailed description of the issue along with photos if applicable.
• Our team will review your complaint and respond within 3 business days.
• If the issue is due to our error, we will offer a replacement, refund, or store credit.

For any further assistance, please reach out to our support team at longhairolga@hotmail.com.